Privacy policy

B3 Books | Effective Date: 29 October 2026

B3 Books respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, shared, stored and protected when customers visit or purchase from www.b3books.in.

1. Information We Collect

Depending on how you use our website, we may collect:

Name and contact information.
Email address and mobile number.
Billing and shipping addresses.
Order history and purchase details.
Payment confirmation and transaction references.
Customer support communications.
Device, browser and website usage information.
Cookie and analytics information.
Marketing preferences and consent records.

Payment card credentials and sensitive authentication information are processed by authorised payment providers rather than being requested directly by B3 Books staff.

2. How We Use Information

We may use personal information to:

Process, confirm and fulfil orders.
Arrange shipping and delivery.
Send order notifications and tracking updates.
Handle returns, refunds and complaints.
Provide customer support.
Maintain transaction and accounting records.
Prevent fraud and protect website security.
Improve website performance and shopping experience.
Send promotional communications where permitted and appropriately authorised.

3. Marketing Communications

Customers may receive promotional emails, SMS or WhatsApp messages where appropriate consent or another lawful basis exists.

Placing an order does not automatically constitute consent to unrelated promotional marketing.

Customers can opt out using available unsubscribe features or by contacting support.

Essential transactional and service-related communications may continue where necessary.

4. Sharing of Information

We may share relevant information with service providers involved in operating the business, including:

Shopify and website infrastructure providers.
Payment processing providers.
Courier and logistics companies.
Customer communication providers.
Analytics and marketing technology providers.
Professional advisers and authorities where legally required.

We do not sell customer personal information as a standalone commercial product.

Service providers are expected to process information for legitimate, authorised purposes and in accordance with applicable obligations.

5. Cookies and Analytics

Our website may use cookies and similar technologies for shopping cart functionality, user preferences, security, performance measurement and marketing.

Available cookie preference controls and applicable opt-out mechanisms should be used to manage non-essential tracking.

6. Data Security

We implement reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, disclosure, loss and misuse.

No online service can guarantee absolute security.

7. Data Retention

Personal information is retained only for as long as reasonably necessary for order fulfilment, customer support, accounting, legal compliance, dispute resolution and other lawful purposes.

Information will be deleted, anonymised or otherwise handled when retention is no longer necessary, subject to applicable obligations.

8. Customer Privacy Rights

Depending on applicable law, customers may request information about personal data processing, correction of inaccurate details, withdrawal of consent, or deletion of eligible personal information.

Requests can be submitted to:

b3books333@gmail.com

We may verify the requester's identity before processing sensitive account-related changes.

9. Children's Information

Our products may be purchased for students and children, but orders involving minors should be placed or authorised by a parent or legal guardian where required.

We do not intentionally solicit personal information from children in violation of applicable law.