Refund policy

B3 Books | Effective Date: 29 October 2026

At B3 Books, we are committed to providing customers with genuine books, stationery, educational materials and a reliable shopping experience. Please read this policy before placing an order on www.b3books.in.

1. Return Eligibility

We accept return, replacement or refund requests in the following circumstances:

The product was damaged during shipping.
An incorrect product, title, medium or edition was delivered compared with the confirmed order.
The product has a manufacturing defect or significant printing defect.
An item is missing from the delivered order.
The delivered product is materially different from its description.

Customers are requested to report these issues within 3 calendar days of delivery. This reporting window helps us investigate promptly and does not restrict any rights available under applicable consumer laws.

2. Non-Returnable Products

Returns for personal preference, accidental ordering or change of mind are generally not accepted for:

Current affairs books, magazines and newspapers.
Used, written-in, marked or customer-damaged books.
Clearance and final-sale products clearly identified at purchase.
Customised or specially procured items.
Gift cards and digital products.

These exclusions do not apply where the goods are defective, incorrect, damaged on arrival or where applicable law requires a remedy.

3. How to Request a Return

Contact our customer support team with:

Your B3 Books order number.
The registered name and mobile number.
A description of the issue.
Clear photographs of the product and packaging.
An unboxing video, if available.

An unboxing video is strongly recommended to support claims involving missing items, transit damage or incorrect contents. However, requests will be evaluated based on all available evidence and will not be automatically rejected solely because a video is unavailable.

Customer Support

Email: b3books333@gmail.com

Phone: +91 7770950950 / +91 7583013339

4. Return Approval and Pickup

After reviewing the complaint, B3 Books may request additional information, approve a replacement or refund, arrange a return pickup, or provide instructions for returning the item.

Customers should not send products without first receiving return instructions.

Where B3 Books supplied an incorrect, defective or damaged item, reasonable return shipping costs will be borne by B3 Books.

5. Replacement Policy

For verified eligible complaints, we will offer an appropriate replacement wherever stock is available.

If the exact replacement is unavailable, customers may choose an eligible refund or a mutually agreed alternative product. No higher-priced substitute will be sent without customer approval.

6. Refund Processing

Approved refunds will generally be initiated within 7–10 business days after verification and completion of any required return inspection.

Refunds will normally be issued to the original payment method. For COD payments, customers may be asked to provide verified bank account or UPI details through an authorised support channel.

Additional bank or payment gateway processing time may apply.

7. Shipping Charge Refunds

Original shipping charges are generally not refundable for ordinary customer-requested returns where such returns are accepted.

Where B3 Books is responsible for the error, the product is defective or damaged, or a full refund is legally due, applicable shipping charges will also be refunded.

8. Partial COD Refunds

For Partial Cash on Delivery orders, advance payments form part of the order value.

If B3 Books cancels an order, is unable to fulfil it, or an eligible refund is approved because of a seller-side error, the corresponding advance amount will be refunded.

Customer-requested cancellations and delivery refusals are governed by our Cancellation Policy and applicable law. Any lawful, disclosed and applicable cancellation charge will be explained before deduction.

9. Lost or Undelivered Orders

If an order is confirmed lost in transit or cannot be delivered due to an issue attributable to B3 Books or its logistics arrangements, we will investigate and provide an appropriate replacement or refund.